FAQ: General Cleaning Questions
Q: What services do you offer?
A: We provide a full range of cleaning services, including residential house cleaning, deep cleaning, commercial/office cleaning, and move-in/move-out cleanings. We can customize our services to fit your specific needs, whether you need a one-time clean or recurring visits (weekly, bi-weekly, or monthly).
Q: Do I need to provide cleaning supplies or equipment?
A: No, you don’t have to worry about a thing! Our professional team arrives fully equipped with high-quality, professional-grade cleaning supplies and top-tier vacuums. If you have a specific product you prefer us to use on certain surfaces, just let us know and leave it out for us.
Q: Are you licensed and insured?
A: Yes, absolutely. For your peace of mind and protection, we are fully licensed, bonded, and insured.
FAQ: Scheduling & Access
Q: Do I need to be home while you clean?
A: It is entirely up to you! Many of our clients prefer to go about their day, run errands, or head to work while we clean. You can provide us with a spare key, a garage code, or leave a key in a secure lockbox. If you do plan to be home, we’ll happily work around you to minimize any disruption.
Q: What is your cancellation or rescheduling policy?
A: We understand that plans change! We kindly request at least 24 hours’ notice if you need to reschedule or cancel your appointment. This allows us enough time to adjust our team’s schedule.
FAQ: Pricing & Estimates
Q: How do you determine your cleaning rates?
A: Our pricing is customized based on the size of your home or office, the specific type of cleaning you require (standard vs. deep clean), and the overall condition of the space. Contact us today for a free, no-obligation estimate tailored to your space!
Q: How do I prepare my home before the cleaning team arrives?
A: To help us provide the most efficient and thorough clean possible, we ask that you do a quick general tidy-up of toys, clothing, and papers before we arrive. This allows our team to focus 100% of their time on deep cleaning, dusting, and sanitizing your surfaces!
